Shipping Policy
We understand that as a wholesale stockist, timely and efficient shipping is essential to your business. Therefore, we have developed a comprehensive shipping policy to help ensure that you receive your products quickly and hassle-free.
All orders are processed within 1-3 business days. Orders received after 12:00 PM AEST may not be processed until the following business day. Please note that we do not ship on weekends or holidays.
Shipping rates are calculated based on weight and destination. We offer several shipping options, including standard ground shipping and expedited shipping. Please note that shipping times may vary depending on your location and the shipping option you choose.
Courier Preferences: We strive to provide flexibility in our shipping services. If you have a specific preference for a courier service, please notify us at the time of placing your order. While we typically use reputable carriers to ensure safe and timely deliveries, we understand that your business needs may warrant a particular courier. If you have a preferred courier, kindly inform us, and we will do our best to accommodate your request.
Unpaid Stock Policy: We do not hold unpaid stock for longer than 48 hours. If an order remains unpaid beyond this period, the items will be automatically added back into our inventory. This policy ensures the fair allocation of stock and helps us maintain efficient inventory management. We recommend completing payment within the specified timeframe to secure your order and prevent any disruptions to your business.
Please be aware that once items have left our warehouse, it is no longer our responsibility. We use reputable carriers to ensure that your products are delivered safely and on time. Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order and estimate the delivery date.
Please note that we are not responsible for any customs or duty fees that may be incurred for international shipments. These fees are the responsibility of the customer.
If you have any questions or concerns about our shipping policy, please do not hesitate to contact us. We value your business and are committed to providing you with the best possible service.
Frequently Asked Questions
How can I order?
We urge our stockists to prioritize using our wholesale portal over email orders to ensure they never miss out on available inventory. The portal offers real-time inventory updates, faster order processing, and instant order confirmation, minimizing the risk of stock shortages and providing a seamless purchasing experience. It's our commitment to making the ordering process as convenient and efficient as possible for our valued stockists.
Can I use Mylk The Labels images?
Yes! As a stockist of Mylk The Label you are welcome to use all product images provided on our website, mailouts and instagram, as long as you tag us and mention our brand name "Mylk The Label".
We recommend saving product images when you order and as you see them as we do not always keep the photography for extended periods of time.
Do we offer label exclusivity?
Due to growing demand of our label nationally, we do not offer geo-exclusivity to stockists. However, if you are a stockist with regular and consistent orders representing our brand, we do try to limit stores around your area.
Do we supply to market stalls?
We currently do not supply Mylk The Label products to markets stalls. All stockist must have a bricks and mortar store or fully operational online store.
What do I do if a garment is faulty?
If in the event you receive a faulty item please email hello@mylkthelabel.com for assessment of the item and further instruction.
My shipping is more expensive than expected, what can I do?
If the calculated shipping cost using Sendle appears higher than expected, please don't hesitate to email us to explore alternative courier services with potentially more cost-effective shipping options. In such cases, select the "pick up" option at checkout to place the order, and then reach out to us via email to arrange for a shipping invoice tailored to your preferences.
Can I choose my courier service?
We strive to provide flexibility in our shipping services. If you have a specific preference for a courier service, please notify us at the time of placing your order. While we typically use reputable carriers to ensure safe and timely deliveries, we understand that your business needs may warrant a particular courier. If you have a preferred courier, kindly inform us, and we will do our best to accommodate your request.
For more information on shipping click here.